How does your insurance provider measure up?

When you are trying to lower your expenses , make sure to at least examine industry and customer reviews of the companies that you do business with. There are three sites that can help you make sure your insurance company is up to par.

www.jdpower.com

JD Power ranks insurance companies on customer satisfaction surveys. These rankings are a good place to start, but can be slightly misleading and tend to favor smaller, regional insurance companies that are not available in most markets.

www.insurance.ca.gov

If you check the consumer section of the department of insurance website, you will find the "Justified Complaint Study." This report ranks the insurance companies by the number of justified consumer complaints against the company. These reports for auto, home, and life insurance are also weighted by the market share of each company which gives in my opinion, a more accurate assessment of how the company actually treats its customers. For a complaint to be justifed, the department of insurance reviews the entire incident and concludes that the company acted improperly.

www.yelp.com

Lastly, Yelp is a good place to review what actual customers are saying about a particular agent or agency that you plan to work with. Yelp reviews are made by individuals and reflect individual agents and brokers. With such a finite focus, you can determine how well a particular individual at a certain company performs, which is much more diagnostic and predictive of your overall experience.